ORDER ONLINE FAQS

Order online FAQs
Can I collect from any chamberlains storeCan I collect from any chamberlains store

Can I collect from any chamberlains store?

At this stage you can only collect from the following stores: Centurion, Silver Lakes, Montana and Strubens Valley.

Do you have any branches outside GautengDo you have any branches outside Gauteng

Do you have any branches outside Gauteng?

Our stores are only located in Gauteng.


Do you do deliveries for online purchasesDo you do deliveries for online purchases

Do you do deliveries for online purchases?

We do deliveries for online purchases only within a 15km range from our branches (All based in Gauteng). See our Terms of use page for more information.

Where do I collect my purchase at the designated branchWhere do I collect my purchase at the designated branch

Where do I collect my purchase at the designated branch?

Our friendly staff at the Welcome Desk will direct you to the collection point. Please remember that we require proof of identification when you collect your goods.


How will I know that my goods are ready for collectionHow will I know that my goods are ready for collection

How will I know that my goods are ready for collection?

You will receive notifications via email for each step of the purchase process, including when your goods are ready for collection.

How long will it take to get my package ready for collectionHow long will it take to get my package ready for collection

How long will it take to get my package ready for collection?

Your goods should be ready for collection within 24 hours of placing the order. If we need to move stock between the branches to fill your order, your collection time will be affected.


Can I still purchase goods if I don’t have a credit cardCan I still purchase goods if I don’t have a credit card

Can I still purchase goods if I don’t have a credit card?

Yes, you can pay with instant EFT or alternatively contact any branch to place an order and pay via EFT.

How do I return productsHow do I return products

How do I return products?

Products can be returned at your nearest store. See our Terms of use page. Please note that delivery charges will not be refunded.


Who can I contact for assistanceWho can I contact for assistance

Who can I contact for assistance?

You can contact our friendly ecommerce staff at our Silver Lakes Branch on +27 12 809 9900.



What can I do if the products I am looking for is not available on your siteWhat can I do if the products I am looking for is not available on your site

What can I do if the products I am looking for is not available on your site?

We are continuously adding products to our online range, but feel free to contact our friendly staff at any branch to assist you. Alternatively, you can send an email with your request to [email protected].

 

 For any other questions please send an email to: [email protected]

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